Refund and Returns Policy

Our Commitment to Quality and Customer Satisfaction

At Custom Paper Props, we take pride in creating unique, personalized items using printing, die cut, and laser cutting technology. We strive for the highest quality in both our products and customer service.

Important Note about Customized Items

Please note that due to the personalized nature of our products, we are unable to accept returns or exchanges for customized items. This includes any product that has been printed, engraved, or laser cut with your specific design, text, or images.

Before You Order

To ensure your complete satisfaction, we encourage you to:

• Review your order carefully: Double-check all details, including spelling, design choices, and dimensions, before placing your order.
• Request a proof: For certain items, we may offer a digital proof for your approval before production begins.
• Contact us with questions: If you have any questions or concerns about your order, please don’t hesitate to contact our Customer Support team before placing your order.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact Customer Support immediately. We will gladly assist you with a replacement or refund.

Non-Customized Items

For non-customized items (e.g., blank materials, generic tools), returns may be accepted within 14 days of the original purchase date, provided the items are in their original condition and packaging. Please contact Customer Support to initiate a return for these items.

Questions?

If you have any questions about our return policy, please don’t hesitate to contact our Customer Support team.